Right of withdrawal
Without prejudice to the provisions of Article 59 of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), including, but not limited to, the "supply of goods made to measure or clearly personalized", the user has the right to withdraw from the purchase contract within 14 days.
The 14-day period starts from the day on which the consumer/user or a third party, other than the carrier and designated by the consumer/user, acquires physical possession of the goods or:
a. In the case of multiple goods ordered by the consumer in a single order and delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good;
b. In the case of delivery of goods consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece;
To exercise the right of withdrawal, the user must inform the Company with an explicit declaration of withdrawal by submitting the form prepared by the Company and found in the user's personal area, duly completed, or by email to info@arredamentiinstile.com.
The date of actual receipt of the communication by the Company will be considered valid. If the user uses the explicit declaration of withdrawal, he/she must indicate in the same the order number, the Product(s) for which he/she intends to exercise the right of withdrawal, and his/her address. Pursuant to art. 54 of the Consumer Code, the burden of proof relating to the exercise of the right of withdrawal before the expiration of the withdrawal period falls on the consumer/user. For this reason, it is in the user's interest to use a durable medium when communicating his/her withdrawal to the Company.
Once the withdrawal notice has been received, the Company will communicate the address to which the goods should be sent, at the user's expense, in their original packaging, undamaged and free from any signs of wear that could affect their use and future sale.
Once received, the Products will be carefully checked and a specific communication will be sent to the user with the reasoned acceptance or refusal of the withdrawal.
Responsibility for any damage during transport for the return of the products lies with the customer/user.
In case of acceptance, the Company will refund the cost incurred for the purchase, using the same payment method.
In the event of refusal, the Company will explain the reasons for this decision and make the Products available to the user, who may collect them at the address and during the times provided. By way of example and not limited to, returns will not be accepted for goods that have undergone tampering and/or alterations resulting in wear and tear, goods shipped without the original packaging (as delivered) and/or with packaging inadequate to ensure safe transport;
The user is responsible for any diminished value of the Product resulting from handling other than what is strictly necessary to establish the nature, characteristics, and functioning of the Product. The user is responsible for storing, inspecting, and handling the Product with diligence and for returning it in full integrity and suitability for its intended use, in perfect working order, complete in all its parts and accessories, with the instruction leaflets, identification tags, labels, and disposable seals still attached to the Product.
In the event of a decrease in the value of the Product, the user will be given adequate notice and the refund amount will be reduced by such decrease in value.